IA para la Experiencia del Cliente - Automatización y Analítica de CX
Apply AI workflows, automation, and analytics to create consistent and scalable CX improvements
4.4/5
4,250+ estudiantes
Todos los niveles
6 horas
Andrii Piatakha
Certificado
21 lecciones
Negocios, otros
¿Qué aprenderás?
✓
How AI systems understand, process, and respond to customer inquiries with high accuracy
✓
Practical methods to enhance CX workflows by integrating generative AI into support, sales, and success operations
✓
Techniques to automate common customer interactions while preserving a natural, human like tone
✓
How to design AI powered conversation flows that improve satisfaction and reduce handling time
✓
Approaches for personalizing customer journeys using AI driven insights and behavioral patterns
✓
How to use AI tools to handle complaints, product issues, cancellations, refunds, and complex service scenarios
✓
Building, configuring, and deploying AI chatbots for real business environments
✓
Using analytics and AI performance metrics to measure, improve, and scale CX operations
✓
Best practices for implementing AI safely, consistently, and in alignment with brand voice
✓
Creating a full AI for CX implementation plan, including KPIs, feedback loops, and continuous improvement
✓
Hands on experience with AI platforms like ChatGPT, Chatbase, Slack integrations, and CX automation tools
✓
Real world case studies showing how leading companies transform customer experience with AI
Requisitos
- No prior experience with AI is required
- Basic understanding of customer service or customer experience concepts is helpful but not mandatory
- Ability to use a computer and navigate web based tools
- Interest in improving CX processes with automation and AI
- Optional: access to ChatGPT or any generative AI tool for hands on practice
¿Para quién es este curso?
CX professionals aiming to enhance customer journeys with AI driven solutions
Customer support agents and team leads who want to automate routine interactions
Customer success managers seeking scalable personalization methods
Business owners and startup founders looking to improve service quality with minimal resources
Product, marketing, and operations specialists exploring AI powered customer engagement
Anyone interested in applying generative AI to real world customer experience challenges
Preguntas frecuentes
¿El curso incluye certificado?
Sí, este curso incluye certificado de finalización.
¿Cuántas lecciones incluye este curso?
Este curso incluye 21 lecciones.
¿Cuál es el nivel del curso?
El curso está clasificado como Todos los niveles.
¿Cuánto dura el curso?
La duración estimada del contenido es de 6 horas.
¿Quién imparte este curso?
Andrii Piatakha
¿Cuántos estudiantes se han inscrito?
Más de 4,250+ estudiantes se han inscrito en este curso.
Precio original:
39,99 US$
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GRATIS
Cupos disponibles: 3 / 100
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